Welcome to our site. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information when you visit or make bookings through our website and when you stay with us.

Information We Collect

• Booking & Reservation Data: Name, contact information (email, phone), billing and payment details (processed securely by our payment provider), stay dates, room preferences, and special requests.
• Account & Profile Information: If you create an account or subscribe to newsletters: username, email, hashed password, and communication preferences.
• Website & Device Information: IP address, browser and device type, pages visited, referral source, and analytic cookies.
• Guest Communications & Feedback: Messages, survey responses, reviews, and photos you voluntarily submit.
• Marketing Data: Preferences and engagement history used to tailor promotions and offers (where you have consented).

How We Use Your Information

• To process and confirm reservations, accept payments, and provide customer support related to stays and services.
• To manage guest services during your stay (housekeeping requests, room amenities, loyalty benefits).
• To send transactional messages (booking confirmations, changes, receipts) and-where you opt in-marketing communications about promotions and offers.
• To analyze and improve our website, services, and guest experience using aggregated analytics.
• To comply with legal obligations, respond to lawful requests, and protect our rights and property.

Legal Bases for Processing (where applicable)

When required by applicable privacy laws, we rely on one or more of the following legal grounds to process your data: performance of a contract (e.g., to complete a booking), consent (for marketing), legitimate interests (e.g., fraud prevention, service improvements), and compliance with legal obligations.

Cookies & Similar Technologies

We use cookies, beacons, and similar technologies to operate the website, remember your preferences, measure and improve site performance, and serve relevant offers. You can manage cookie preferences through your browser and opt-out tools provided by third parties. Disabling certain cookies may reduce site functionality.

How We Share Your Information

• With service providers who support our operations (payment processors, booking engines, property management systems, email providers, and analytics vendors).
• With partners for marketing and co-promotions only if you have consented or where permitted by law.
• With authorities, courts, or law enforcement when required by law or to protect rights, guests, or staff.
• In the event of a corporate transaction (sale, merger, or transfer of assets), with notice and contractual limitations on use where required.

Third-Party Links

Our website may include links to third-party websites (travel partners, review sites, social media). We do not control their privacy practices. Please review each third party’s privacy policy before submitting personal data.

Data Retention

We retain personal information as long as necessary for the purposes described (booking support, legal compliance, dispute resolution). Retention periods depend on the type of data and business or legal requirements; where appropriate we will anonymize or securely delete data.

Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal data. While we strive to protect information, no system is completely secure—if a breach affecting your personal data occurs, we will follow applicable notification requirements.

Your Rights & Choices

• You may access, correct, update, or request deletion of your personal information where permitted by law.
• You may opt out of marketing communications at any time using unsubscribe links or by contacting us directly.
• Where applicable, you may have rights to restrict or object to processing, request portability, or lodge a complaint with a data protection authority.

Children’s Privacy

Our services are not intended for children under 18 (or a higher age required by local law). We do not knowingly collect information from children without parental consent. If we discover we have collected data from a child without proper consent, we will promptly delete it.

International Transfers

Personal data may be processed and stored in countries other than your own. When we transfer data internationally we use appropriate safeguards (such as contracts or other legal mechanisms) required by applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our website with an updated effective date.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

• Email: [email protected]
• Phone: +1 234 567890

Effective Date

This Privacy Policy is effective as of October 31, 2025.

By using our website or booking our services you acknowledge that you have read and understood this Privacy Policy and consent to its terms where required by applicable law.